# Terms of Service

Last updated: [9 September 2026]

## 1. Who we are

These terms apply to purchases from [PHSAR KON Kambeth] ("we", "us"),

[business registration no. — if you have one], located at

[address], Phnom Penh, Cambodia.

Contact: [phone] · [email] · [Facebook Page] · [Telegram @KKB_Auth_bot]

By placing an order with us — on this website, on our Facebook Page,

on Instagram, or through Telegram — you agree to these terms.

## 2. What we sell

We sell [describe: e.g. groceries, household goods]. We try to keep product

photos, descriptions and prices accurate, but small differences in colour,

packaging or weight can occur.

## 3. Orders

- An order is confirmed only when we accept it and confirm it to you.

- We may decline or cancel an order if an item is out of stock, a price was

shown in error, or we cannot deliver to your address.

- Orders placed through comments or messages on Facebook, Instagram or

Telegram are treated the same as orders placed on this website.

## 4. Prices and payment

- Prices are shown in [KHR / USD] and include [do / do not include] delivery.

- We accept [ABA, Bakong KHQR, Wing, cash on delivery — list yours].

- Payment must be completed [before dispatch / on delivery].

- We may change prices at any time, but never after we have confirmed

your order.

## 5. Delivery

- We deliver to [Phnom Penh / areas you cover].

- Estimated delivery is [X] day(s) after confirmation. These are estimates,

not guarantees.

- Please check your items on delivery. Tell us about any problem within

[24 hours / 3 days].

## 6. Returns, exchanges and refunds

- You may return [which items] within [X] days if they are unused and in

their original packaging.

- Damaged, incorrect or defective items: contact us within [X] days and we

will replace them or refund you in full.

- [Fresh food / perishable / personal-care] items cannot be returned unless

they arrive damaged.

- Refunds are made by the same method you paid with, within [X] days.

## 7. Cancellation

You may cancel before your order is dispatched by contacting us. Once it is

out for delivery, section 6 applies instead.

## 8. Your information

We handle your personal information as described in our

[Privacy Policy](https://konkambeth.com/privacy). When you order through

Facebook, Instagram or Telegram, those platforms also handle your data under

their own terms.

## 9. Using our channels

Do not post unlawful, abusive or misleading content on our Page, our posts

or our chats. We may hide or delete such content and stop serving the account

that posted it.

## 10. Our responsibility

We are responsible for delivering the goods you ordered in the condition

described. We are not responsible for delays caused by events outside our

control, such as weather, road closures, or payment-provider outages.

## 11. Changes to these terms

We may update these terms. The version published on this page at the time you

order is the one that applies to that order.

## 12. Governing law

These terms are governed by the laws of the Kingdom of Cambodia. Disputes

will be resolved in the courts of Phnom Penh.

## 13. Contact us

Tel: 012 755 487